Activity: 07.11 - Complete Change Management Process

The purpose of this activity is to ensure that the Change Management hand over activities are completed as per plan. In this activity, The Change Manager should produce a summary report capturing the experience gained, lessons learnt and recommend areas of improvement for future reference.

At the closure of the Service Engagement, the Change Manager along with Engagement Manager and Client must define the terms and conditions for handover of Change Management Process. Key resources in the Change Management handover activity must be identified. Their roles and responsibility need to be determined and agreed on. Defining the terms and conditions of handover ensures the success of transition of Change Management process. The planning must cover all activities within Change Management, and explain how this must be handed over, along with timelines and resources details.

In case of any change or deviation, same must be passed on to the Change Manager.

At the end of the handover activity, Change Manager must produce Change Management Summary which summarizes the lessons learnt and any recommendations for potential improvement of Change Management process.